Contact & feedback

Channels

Resource	Notes
Download status	VoiceHotkey sales and installer downloads are temporarily paused. License support and refunds remain available for existing customers.
Issues	Bugs and feature requests (if Issues are enabled)
This handbook	User docs; doc fixes welcome via the channels above

Manual device transfer and purchase support

For purchases, refunds and manual device transfers, contact the seller privately through your purchase platform. No separate support account is required. Gumroad buyers can reply directly to their purchase receipt email. Mianbaoduo buyers should use the seller contact channel supplied with their purchase order. Public GitHub Issues are for bugs and feature requests without personal information.

If the old Mac is broken, lost or unavailable, privately provide the purchase platform, order ID, purchase email, old Mac name and reason you cannot deactivate it. The seller checks payment, refund status and the matching license before releasing that specific old device’s seat. The new Mac still needs online activation. An order screenshot or license key alone is insufficient.

Never post order IDs, purchase emails, license/API keys or full device identifiers in public Issues, comments or discussions. If the old Mac is usable, follow License and device seats to deactivate or retry. See Buy Pro for purchase information.

Please include

macOS version and chip (Intel / Apple Silicon)
VoiceHotkey version (Settings → About)
ASR / LLM engine names
Whether Local Only Mode is on
App path (/Applications or ~/Applications)
Steps to reproduce and expected behavior